Tuesday, April 22, 2014
A Guide for Managers: How to Resolve Conflict in the Office
Managing a team is definitely a difficult challenge. It could be complicated and very stressful, but the right approach, mindset, and strategies could result in great success. Listed below are some helpful insights.
1. Recognise that people management require more than your technical skills, and acknowledge that it is essential to your growth.
2. Look for the ideal distance to manage from. Micromanaging is too close. It significantly lowers trust, sabotages the motivation of, and disempowers people. Absent management is too far. You can't provide enough guidance and supervision, keep track of the work of the team, and actively listen and provide answers to questions if you are applying absent management. The best distance is in between. Give just enough guidance, let your people to know that you're actually keeping track, and regularly checking in with them.
3. Your priority should be your team's career. The better they become, the more excellent and competent you look. Being considered as a developer of talent makes you more significant to your company. Ask your team members what their professional aims are and tell them that every deserving employee will be promoted. Take action to keep that words, like putting them on projects that will enable them to grow.
4. Acknowledge. At a psychological level, acknowledgement is given more importance than the pay check, though it must not be a substitute. Acknowledgement should be a regular part of a manager's communication with employees. Without it, they won't be able to know what they have done right, meaning your feedback is not complete and misleadingly negative. Accuracy in acknowledgement is very important, as it adds weight to your praise.
5. Work together by agreement. You can't expect the members of your team to be fully committed and supportive with every goal, but you could and should expect them to abide by the decisions of the company.
6. Make agreements with your team. If they do not come through, refer to the agreements. But it's less likely to transpire if they have made agreements with you. When people have uttered out loud what they will do, tendencies are, they will perform those actions.
7. Translate, and not channel. Passing on each task you are given from above, without alteration, won't help. Reframe and recast any direction you get so your team are well-informed yet stay optimistic.
For more people management techniques that could help you handle your team more effectively, consider comprehensive management courses in Melbourne developed by the Institute for Communication Management and Leadership (ICML). Visit them by following the link provided.