Sunday, February 23, 2014

How to Resolve Conflict in the Workplace: A Guide for Managers



People management is really a hard challenge. It can be complicated and stressful, but the correct approach, mindset, and strategies can result in great success. The following are some helpful suggestions.

1. Recognise that people management doesn't really require your technical skills, and acknowledge that it is important to your own growth.

2. Find the most suitable distance to manage from. Micromanagement is simply too close. It significantly lowers trust, sabotages the motivation of, and disempowers people. On the other hand, absent management is just too far. You cannot provide enough assistance and guidance, keep track of the work of the team, and carefully listen and supply answers to important questions if you're an absentee manager. The most ideal distance is in between. Provide enough direction and guidance, let employees to know that you are keeping track, and periodically checking in with them.

3. Your team's career should be a high priority. The better they perform, the more successful you look. Being considered as a developer of talents makes you more important to the company. Ask your team what their professional goals are and tell them that every deserving person can be promoted. Take action to keep such words, like putting individuals on projects that will enable them to grow.

4. Acknowledge. At a psychological level, acknowledgement is more valuable over money, though it must not be a substitute. Acknowledgement ought to be a routine part of a manager's communication with a team. Without it, they won't be able to know what they did right, meaning your feedback is not complete and misleadingly negative. Accuracy in acknowledgement is very important, as it significantly adds weight to your praise.

5. Work together by agreement. You can't expect people to be committed and supportive with every goal, but you could and should expect them to abide by the decisions of the company.

6. Make agreements with your team members. If they do not come through, refer to the agreements. But this is less likely to occur if they have made agreements with you. When people have uttered out loud what they will do, tendencies are, they'll perform those actions.

7. Translate, do not channel. Passing on everything you're given from above, without alteration, isn't helpful. Reframe and recast the directions you are given so the members of your team are well-informed yet stay optimistic.

To learn more techniques on people management that can help you manage your team more effectively, consider comprehensive management courses in Melbourne developed by the Institute for Communication Management and Leadership (ICML). Visit them by following the provided link.