Saturday, February 22, 2014

A Guide for Managers: How to Resolve Conflict in the Office



Managing individuals is truly a hard challenge. It can be complicated and stressful, but the right approach, mindset, and strategies can result in great success. Below are some helpful insights.

1. Recognise that handling people at work require more than your technical skills, and acknowledge that it is significant to your growth.

2. Find the most appropriate distance to manage from. You are too close if you micromanage. It diminishes trust, impairs the motivation of, and disempowers your team members. On the other hand, absentee management is too far. You cannot give enough guidance, keep track of the team's work, and listen and give answers to important questions if you're applying absent management. The best distance is in between. Provide sufficient direction and instructions, let your people to know you are keeping track, and regularly checking in with them.

3. The career of your team should be a high priority. The better they become, the more excellent and competent you look. Being known as a developer of talent makes you more significant to the organisation. Ask your team what their career goals are and tell them that every deserving individual can be given due reward. Take action to keep such words, like putting individuals on projects that will enable them to learn and grow.

4. Acknowledge. At a psychological level, acknowledgement is given more significance than money, though it shouldn't be a substitute. Acknowledgement should be a regular part of managers' communication with a team. Without it, they cannot be able to know what they have done right, meaning your feedback is not complete and misleadingly negative. Accuracy in acknowledgement is essential, as it gives weight to your praise.

5. Work together by agreement. You cannot expect your team to be fully committed and supportive with every goal, but you could and must expect them to observe the decisions of the company.

6. Make agreements with your team. If they do not come through, refer to the agreements. But it's less likely to transpire if there are agreements. When individuals have uttered out loud the things they will do, tendencies are, they will perform those actions.

7. Translate, do not channel. Passing on all tasks you receive from above, without alteration, is not helpful. Reframe and recast any direction you get so the members of your team are well-informed yet stay positive.

To learn more strategies on people management that can help you manage your team more effectively, consider professional management courses in Melbourne developed by the Institute for Communication Management and Leadership. Visit them by following the provided link.